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Desktop PC Support, IT Technician

Expert EmploymentWesthill

30+ days ago

Job description

IT Technician required to provide Desktop Support as the second point of escalation for internal customers PC Incidents. You will Have a BSc and 1-2 years experience or over five years IT support experience (when degree is not held) Technical Skills

Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On-site support experience supporting multiple operating systems.
IT customer service focus

Certifications : - MCP on Windows certification preferred - Dell certification preferred Additional general requirements :

Experience on an IT Service Desk a plus

Knowledge and experience in the use of Ticketing systems preferred

Ability to write technical support documentation a plus

Excellent customer service skills

Good interpersonal and presentation skills

Fluency in English

Willing to work flexible hours when appropriate

Ability to handle multiple projects and tasks simultaneously

Ability to work under pressure

Ability to communicate effectively with customers, peers, and management.

What you will be doing;

Troubleshoot and resolve PC incidents.

Perform IMAC (Install, Move, Add, and Change).

Staging of PCs.

Hardware & software maintenance and support.

Asset management.

Coordinate with Break / Fix vendor for hardware repair.