Complaints Advisor

Complaints Advisor vacancy waiting to be filled

Venn Group have been approached by a Housing Association and would like to introduce the following position available

Position : Complaints Officer / Advisor

Location : Hybrid / Tuesday working from the Liverpool Office

Rate : p / hour (Umbrella Rate)

Length : 6 months with chance of going permanent

Hours : 37 hours p / week (Mon- Fri)

The role will predominantly involve :

• Providing customer focused, high quality complaint resolution service for the business in accordance with Group’s policy and regulatory requirements
• Triaging queries / enquiries and resolving at first point of contact
• Leading the investigation of stage 1 and 2 complaints proactively, in accordance with complaints policy
• Liasing with departmental managers to investigate complaints and challenge proactively where information is not provided, missing or incorrect and actions have not been followed up
• Recommending the amount of compensation to be awarded and the reason for it
• Preparing Stage 2 investigation packs and supporting the preparation and collation of documentation for Housing Ombudsmen enquiries
• Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer complaints