Guest Experience Manager

Join Our Award-Winning Team at The Fife Arms – Guest Experience Manager

Are you passionate about creating unforgettable guest experiences in a truly remarkable setting? We’re looking for a  Guest Experience Manager  to join our award-winning team at  The Fife Arms , a luxury 5-star hotel located in the breathtaking village of Braemar, at the heart of the Cairngorms National Park.

Celebrated with  2 MICHELIN Keys  and recently named  No. 1 Hotel in Europe (Rest of UK)  in the  Condé Nast Traveller UK Readers' Choice Awards 2024 , The Fife Arms offers a unique blend of art, history, and Highland hospitality.

We are proud to be recognised not only for our guest experiences but also as an exceptional employer—winners of  Aberdeen City & Shire’s Employer of the Year  and honoured for our dedication to staff wellbeing in the  Northern Star Business Awards .

Your Role

As Guest Experience Manager, you will be the heartbeat of our guest journey—curating tailored, thoughtful, and truly bespoke experiences from arrival through to departure. You’ll work closely with teams across the hotel to ensure every detail exceeds expectations, managing key moments and interactions with a personal, polished approach.

You’ll also lead our Duty Manager team, acting as the key connector across departments to deliver

consistently seamless service in line with  LQA  and  Fife Arms standards .

What You'll Be Doing

• Designing and coordinating elevated, personalised guest experiences with creativity and flair.
• Anticipating guest needs and identifying opportunities to surprise and delight.
• Organising bespoke moments, from engagement celebrations to unique Scottish Highland adventures.
• Being a visible presence throughout the hotel—engaging with guests, supporting staff, and enhancing every aspect of the stay.
• Leading the Duty Manager team and ensuring smooth cross-departmental collaboration.

Who We're Looking For

Why Join Us?

About Us

The Fife Arms is part of  Artfarm , a visionary independent hospitality group founded by Iwan and Manuela Wirth. Artfarm’s portfolio includes some of the most distinctive venues in the UK and abroad—from  Mount St. Restaurant  in London to  Manuela  in LA, and  Cantina  in Menorca.

With 46 unique rooms, the  Albamhor Spa , and a variety of world-class dining venues—including  The Clunie Dining Room ,  The Flying Stag Pub ,  Bertie’s Whisky Bar , and  Elsa’s Art Deco Cocktail Bar —The Fife Arms offers a one-of-a-kind guest experience rooted in place, people, and creativity.

Ready to craft extraordinary moments in an extraordinary place? Apply now and become part of something truly special.