Job title : Service Coordinator

Location : North Shields, Newcastle

Pay range : Competitive

Contract Type : Full-Time, Permanent

We have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support.

Key Responsibilities-Service Coordinator

• Act as the primary liaison for customer service requests, ensuring timely and accurate follow-up
• Administer quotes, purchase orders, service requests, and invoices while maintaining commercial control
• Coordinate service visits for in-house and third-party engineers, ensuring spares and resources are allocated effectively
• Maintain strong customer relationships by keeping clients informed throughout the service process
• Collaborate with the Service Manager to provide first-class customer support and identify potential sales opportunities
• Handle administrative tasks including issuing invoices, compiling reports, and managing ISO 9001 standards
• Monitor and prioritize workloads in a fast-paced environment, ensuring all tasks are completed to a high standard
• Support the Service Director in developing key client relationships to maximize revenue
• Work flexibly to address urgent service jobs, including occasional extended hours for international clients

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