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Appointments Officer - Medical Imaging

Appointments Officer - Medical Imaging

NHSCrewe, England, United Kingdom
21 days ago
Job type
  • Full-time
  • Temporary
Job description

Job summary

This vacancy is due to close on Sunday 13th April @ midnight.

We are looking for an enthusiastic and self-motivated team player to join our Appointments Team at Leighton Hospital.

Based within the Medical Imaging Appointments Office, the successful applicant will play a pivotal role in ensuring excellence in the timely delivery of MRI examinations to our patients.

Working Hours are Monday to Friday 08 : 45 - 17 : 00. The successful candidate will be required to join a rota to offer support on a Saturday morning 09 : 00-12 : 00 on an ad hoc basis as & when required.

Main duties of the job

ROLE OVERVIEW

  • To be responsible for providing a service for the scheduling of Radiology appointments ensuring compliance with Trust & Directorate Guidelines / Protocols.
  • To communicate with patients, consultants and staff at all levels and possess the ability to empathise with patients, relatives, etc. regarding procedure & appointments.
  • To be responsible for maintaining appointment list templates.
  • To prioritise and self-supervise own workload and act independently.

About us

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Date posted : 10 April 2025

Pay scheme : Agenda for change

Band : Band 3

Salary : £24,625 to £25,674 a year pa, pro rata

Contract : Fixed term

Duration : 18 months

Working pattern : Full-time

Reference number : 412-DCSS-6922916

Job locations : Leighton Hospital, Middlewich Street, CREWE, CW1 4QJ

Job description Job responsibilities

MAIN TASKS & RESPONSIBILITIES

Information

  • To maintain a comprehensive radiological examination appointment system for the Trust by ensuring all appointment requests are accurately input onto the appropriate system in a timely manner, in line with Trust & Government Guidelines.
  • To undertake a comprehensive search of systems to cross-reference patient examinations to ensure no duplicate requests are inputted and ensure patient demographic data is accurate.
  • Where appropriate, to ensure requests are verified by x-ray Consultants and Principal Radiographers prior to appointing and providing necessary information to facilitate this process.
  • Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.
  • To assist in modifying examination preparation sheets as and when necessary.

    • Communication

  • Regular communication with GPs, Outpatients, etc. using written and verbal communication regarding servicing / breakdown of rooms etc., which will affect patient diagnosis.
  • Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.
  • Regular liaison with relevant parties concerning appointing private patients.
  • Produce appointment letters in a timely manner enclosing the correct preparation sheet and medication required according to Radiologist and Department guidelines / protocols.
  • Formulate and type letters to GPs and Consultants regarding examination requests as and when required.

    • Planning

  • Taking responsibility for closing, blocking or rescheduling lists or specific appointment times in order to maintain session templates.
  • Continually check all appointment slots are utilised to ensure efficient and effective use of Department resources.
  • Operate a comprehensive bring forward system for patients who are available for short notice appointments and outpatient follow-up appointments.

    • Additional Duties

  • Take part in the Personal Development Review process, identifying own training needs for continued personal development.
  • Provide cover for sickness absence or annual leave as & when required across Radiology for Mid Cheshire Hospitals NHS Foundation Trust.
  • Undertake all administrative procedures pertaining to role which may on occasion include image transfer or reception duties.

    • Person Specification

    Experience Essential

  • Previous Clerical & / or Customer Care experience.

    • Desirable

  • Knowledge of Medical Terminology

    • Qualifications Essential

  • GCSE Maths & English Qualification
  • Demonstrable working experience (equivalent to NVQIII or above)
  • Demonstrable MS Office Skills
  • ECDL Qualification (or equivalent)
  • RSA II Typing (or equivalent)

    • Desirable

  • Demonstrable working knowledge of MS Teams
  • Experience of using a CRIS System

    • Physical Demands Essential

  • Experience of working in a pressurised & reactive environment
  • Ability to empathise with people, showing understanding for patients and relatives needs

    • Skills, Knowledge & Competencies Essential

  • General communication & interpersonal skills
  • Communicate and interact with a multidisciplinary team
  • Problem solve and adapt to change
  • Work independently and prioritise own workload
  • Methodical / logical thinker
  • Excellent telephone manner

    • Desirable

  • Working knowledge of Data Protection Act
  • General knowledge of Freedom of Information Act

    • Other Essential

  • Ability to work flexibly
  • Good health and attendance record

    • Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Employer details

    Employer name : Mid Cheshire Hospitals NHS Foundation Trust

    Address : Leighton Hospital, Middlewich Street, CREWE, CW1 4QJ

    Employer's website : https : / / www.mcht.nhs.uk / (Opens in a new tab)

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    Medical Officer • Crewe, England, United Kingdom