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Dental Software Support Specialist

Dental Software Support Specialist

JR United KingdomStockport, England, United Kingdom
23 days ago
Job type
  • Full-time
Job description

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Dental Software Support Specialist, stockport

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Client : GreatLab

Location :

stockport, United Kingdom

Job Category : Other

EU work permit required :

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Job Views : Posted :

10.06.2025

Expiry Date : 25.07.2025

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Job Description : Location : Remote

Ideally located in the Midlands.

Job Type : Full-time

Travel Required : Occasional (events, internal training)

Start Date : ASAP

Onboarding : In-person onboarding and mentoring at our Setúbal office in Portugal .

This role will require in-person training with the team in Portugal and would require relocation for training for approx 3 months. All transport, out of pocket expenses and accommodation will be covered.

About Us

We’re building cutting-edge software that powers dental laboratories —helping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.

We’re hiring a Dental Lab Technical Support Specialist to help lead the way in supporting our users. This is a unique opportunity for someone with a dental background who’s ready to grow into a leadership role in a tech company.

Your Role

This is more than just a support role. You’ll play a key part in shaping the way we help dental labs succeed. In addition to handling day-to-day support requests, you’ll take ownership of building and expanding our Help Center through making videos, tutorials , improving documentation, and helping design scalable support processes.

We’re looking for someone who’s ready to step up—not just to help users, but to help build a support function that scales as we grow. If you have a background in dental (especially lab or front-desk experience), love working on a computer, and are ready to take initiative, we want to hear from you.

Responsibilities

  • Provide day-to-day technical support to dental lab customers using our software
  • Manage incoming support requests using a CRM / ticketing system (e.g. Zendesk, Intercom)
  • Record helpful video walkthroughs and short tutorials (camera-facing)
  • Deliver live training and onboarding sessions for new users
  • Build and maintain our Help Center and documentation—articles, FAQs, videos, and more
  • Improve support workflows, identify common issues, and propose scalable solutions
  • Act as the bridge between users and our product team—sharing feedback and opportunities
  • Work two days per week with slightly later hours to accommodate support for US-based clients
  • Help shape our internal support processes as we continue to grow
  • Help clients onboard & get started with the system

Requirements

  • Experience in a dental company or in a dental reception / admin role
  • Strong computer skills, with experience using CRM and ticketing systems
  • Clear, friendly communication skills— English only (written and spoken)
  • Comfortable being on camera for support videos and onboarding sessions
  • Able to work later hours two days a week to support users in different time zones (US)
  • Eager to take ownership, improve processes, and grow with the role
  • Organised, dependable, and proactive in solving problems

    • Bonus Mindset (Not Mandatory, but Valued) :

  • You want to grow into a leadership role —taking ownership of support systems
  • You’re excited by the idea of building structure and documentation from the ground up
  • You enjoy helping others feel confident with technology

    • What We Offer

  • A clear path to grow into a leadership role in support or product enablement
  • Full training and mentorship from a supportive, mission-driven team
  • Hands-on role in a fast-growing European dental tech company
  • Occasional travel to events and team retreats
  • The chance to help shape the support experience for labs around the world

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    Support Specialist • Stockport, England, United Kingdom