Overview

Who Are We

At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Responsibilities

Role Profile

As General Manager you will lead your team to create positive, memorable experiences for our residents while ensuring that properties meet operational, financial, and business performance goals. You will champion and execute company strategies related to property management operations, driving improvement and operational excellence.

• Lead and provide forward-thinking direction for regional teams in each student accommodation location.
• Ensure operational, financial, and other objectives are met.
• Exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels.
• Develop and nurture new and existing business relationships within both the private and academic sectors.
• Develop and execute the sales strategy alongside the marketing department, ensuring all sites achieve full occupancy.
• Propose annual rents to achieve full occupancy and drive bottom-line performance.
• Place the customer at the heart of decision-making, ensuring practices are aligned with customer needs.
• Lead the team to create positive, memorable experiences by exceeding expectations for all residents.
• Be an expert in leasing performance, attending routine calls / meetings prepared to discuss performance.
• Ensure the physical appearance of properties is of the highest standard with your teams.
• Work with relevant teams to agree on improvements, changes, or fixes to properties.
• Coordinate with external H&S authorities to stay updated on new guidelines and best practice

Qualifications

Person Specification

This role would suit someone with an approachable yet professional, responsive, and dedicated manner with a good level of general education, strong written and numeric skills, and excellent communication skills at all levels. You should have a great knowledge and understanding of operations management with the ability to implement it effectively. Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, and experience using property management software are essential.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.