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Business Analyst

Business Analyst

DiligentaEdinburgh, UK
30+ days ago
Salary
£38,283.00–£47,854.00 yearly
Job description

Business Analyst

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of The Role

In this role you will be reporting into the Incident Team Leader, the man responsibility of the Business Analyst is to review and resolve Corporate Incidents for our clients. You will be investigating and analysing the cause and planning the actions required to rectify the issue by self or relevant parties.

To ensure that Corporate Incidents are delivered in line with client and regulatory expectations.

Benefits

  • 33 days including Bank Holidays.
  • Eligibility for an annual discretionary bonus scheme.
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
  • Cycle to Work Scheme & Interest free Season Ticket loans.
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits / resources to support your mental / physical and financial wellbeing.
  • A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance (Death in Service) & Group Income Protection.
  • Apply to find out about our other benefits.

You'll Be

  • Involved in any elements of the CI process from initial investigation, population analysis, planning of activities, calculation of detriment, root cause fix and customer remediation.
  • Ensuring rectification is completed in accordance with Life & Pensions Regulations, TCF (Treating Customers

    • Fairly) principles and Phoenix Remediation Frameworks

  • Taking ownership of activity within individual Corporate Incidents to ensure agreed actions and timescales are met, including handling complex and technical pieces of work.
  • Making decisions taken against Incident procedures and regulatory guidelines to ensure customers are put back into the position they should have been.
  • Liaising with internal stakeholders, policy holders, advisors and external clients are involved and receive appropriate communications. Meetings with all relevant parties organised and facilitated.

    • You should apply if you have :

  • Strong knowledge of Life and / or Pensions
  • Excellent communication skills
  • Proficient skills in MS Office Word, PowerPoint
  • Strong analytical skills
  • Experience working within financial services and to FCA Guidelines