(75B) Change Manager
PretGBPeople at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for a passionate Change Manager to join us.
Pret is an international on-the-go food and drink retailer founded in 1986. Our purpose is to make every day a little bit brighter, through organic coffee, freshly prepared food, and exceptional customer service to millions of people. Pret runs hundreds of shops across the UK, France, USA and Hong Kong with additional shops run by franchise partners around the world.
The Role
The Change Manager works with Market and Global functions to understand and shape strategic needs and opportunities that will deliver our growth plan and land successfully across Pret. Working in the Transformation team, you will be the primary 'gateway' into the investment pipeline for senior stakeholders for new initiatives and change requirements. You build strong relationships and business knowledge to understand what outcomes we need to achieve, how we will measure them and who, across the wider business, will be needed to support the change. Together, with the wider team, you help shape initial ideas and support business case development by bringing together inputs from all impacted functions.
You work with Programme and Project Leads to define the scope, costs, benefits and deliverables. Where relevant, you will also lead pieces of discovery to map out what a future programme or project will look like in preparation for a strategic prioritisation decision.
Once budget has been approved and work is in flight, the Change Manager will support delivery with establishing governance, tools, templates, and reporting best practice to ensure the wider business is always aware of progress and impacts of the work. Through the lifecycle of the delivery, they will ensure rigorous benefits review and cost tracking activities are completed to ensure the business is getting value for any investments made. Finally, they will also support project launches and ensure our shops and Support Centres have sufficient coaching, training and guidance to land the change successfully.
They are a key point of contact in ensuring colleagues across the business understand the ways of working, opportunities and constraints to deliver the growth plan.
What will I be doing?
- Creates and actively manages a demand pipeline of work for the business, drawing together business need's view and the available funding
- Supports Market teams with planning and facilitation workshops
- Supports stakeholders in developing investment business cases by bringing together input from all relevant departments across Pret
- Works with the Transformation team and relevant business stakeholders to agree the investment roadmap, priorities for improvement and sequencing of large change across Pret
- Owns and actively manages the investment and improvement plans, leading quarterly strategic reviews with Sponsors, Programme and Project Leads
- Ensures Pret stakeholders understand the ways of working when the new work enters the pipeline in a timely, structured way
- Ensures Programmes and Projects within their area are set up for success with the right governance, tools and templates
- Establishes a change management framework that can be templated and used by the organisation
- Supports business transition plans to ensure Programmes and Projects successfully land change that pass go-live checks and result in adoption and business benefits
- Support communications across the business - including our franchise partners - to build awareness of our growth plan and investments
- Understands and tracks benefits through the delivery lifecycle with the support of the Finance teams
Skills and experience
Pret offers :
The deadline for applications for this role is Friday 30 August 2024 .