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Showroom Host

Showroom Host

Jago ConsultantsHedge End, GB
30+ days ago
Salary
£24,000.00 yearly
Job type
  • Permanent
Job description

Job Description

We are now seeking a talented Showroom Host to join our team at Hedge End, Southampton, Hampshire.

Our Mission : A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers.

Objectives

  • Ensure the highest level of customer care and satisfaction at all times
  • Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
  • Answer all internal and external calls swiftly and direct them effectively
  • Help Retailer to achieve industry-leading standards of process efficiency and cost control
  • Ensure compliance with company policies and industry guidelines
  • Ensure the Reception / Welcome Area of the business is kept clear of clutter at all times
  • Ensure any personal items are kept out of sight

Measures

  • Showroom Audit
  • Customer satisfaction (CEM)
  • Conversion and follow-up rates
  • Mystery Shopping
  • Quarterly & Annual Reviews

    • Key Tasks

  • Record each sales opportunity, contact and follow-up accurately onto daily activity control system
  • Maintain the Service Log throughout the day and update customers accordingly
  • Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales
  • Approach and receive customers promptly and courteously always
  • Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed
  • Maintain a tidy work area
  • Ad-Hoc Clerical duties in busy / peak times

    • Salary and Hours

    Basic £24,000

    Hours – Monday to Friday 8.30am to 6pm

    Contact

    Gary at Jago Consultants