Operations Administrator

Our client is seeking a dynamic and motivated Operations Administrator to join our Operations Team, ensuring the highest standards of service are consistently met.This is an exceptional opportunity for an Operations Administrator to join this global company within their prestigious, modern Chester office. The role is a full-time permanent contract. There are several positions available with flexible working options.Pay and Benefits : The hours of work are Monday-Friday 8 : 30am-4 : 30pm OR 9 : 00am-5 : 00pm, with an alternative option to work extended hours across 4 days following an extensive training period.Salary : £25,000-£27,000The Operations Administrator will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more.Key Responsibilities : The successful candidate will :

• Be responsible for handling returned products and processing accordingly
• Establishing reasons for return, repair, credit and follow the process flow to ensure a timely resolution for customers
• Process custom orders by scanning impressions and data entry requirements
• Process and dispatch all local orders and repairs
• Identify potential quality complaints and escalate in line with QMS (Quality Management System) requirementsEssential Experience : The successful candidate will :
• Have a high level of atten...