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3rd Line Cloud Support Engineer

uk9_UTCManchester, Greater Manchester, United Kingdom

30+ days ago

Job type

Full-time

Job description

3rd Line Cloud Support Engineer - £40,000-£55,000 - Azure, M365 - Manchester / Hybrid - MSP

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

MSP experience required.

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final escalation point, whilst also being heavily involved in project work. They’re a fantastic business, with exceptional leadership and an organisation that genuinely values their workers, offering that family feel culture.

Tech Stack & Responsibilities

Microsoft 365, Azure, Entra ID, Intune - Configuring networks, VPNs, security policies

Networking & Firewalls – Cisco Meraki, WatchGuard, SonicWall.

You’ll be the final escalation point for support queries while also delivering end-to-end projects, such as M365 migrations and Azure network configurations.

Client Interaction – Working directly with stakeholders to troubleshoot issues and implement solutions

Able to travel to customer sites

Work across the full Microsoft stack supporting customers.

Analyse customer problems and provide suitable solutions within SLA timescales.

3rd Line Cloud Support Engineer - £40,000-£55,000 - Azure, M365 - Manchester / Hybrid - MSP

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3Rd Line Engineer • Manchester, Greater Manchester, United Kingdom