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Senior IT Operations Manager

Salt SearchLondon, South East England, UK

12 days ago

Job type

Full-time

Job description

Contract Type : contract to perm

Overview :

We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3) , ensuring the consistent delivery of robust, secure, and scalable IT services across the business.

This role will be pivotal in driving the housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations.

Key Responsibilities :

Leadership & People Management

Lead and mentor the Helpdesk and Infrastructure teams through their respective leads.

Ensure effective resource planning, performance management, and development across the teams.

Foster a culture of accountability, collaboration, and continuous improvement.

Operational Management

Oversee daily IT operations, ensuring high availability, performance, and user satisfaction.

Manage escalations and prioritisation of support issues.

Monitor and report on key ope...

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Operation Manager • London, South East England, UK