Customer Service Advisor

Customer Service Advisor

Location : Full-time, on-site at Willerby, Hull

We're Quickline , and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online, we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team of inspiring individuals, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat.

Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you!

Why you'll love the Customer Service Advisor role.

• Use your natural people skills to stay customer-focused and delight customers.
• Take ownership of every Customerinteraction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

What makes you a great fit for the Customer Service Advisor role?

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