Job summary

Are you ready toembark on a rewarding career as a Patient Services Advisor with our dynamic andinnovative group of GP Practices in Headington and the surrounding area? We areseeking compassionate, empathetic and positive individuals with a passion forexcellent customer service and communication skills, a knack for technology anda commitment for delivering excellence in a fast-paced call centredenvironment. While prior call centre experience is desirable, it is not adeal-breaker we provide comprehensive training to ensure your success in therole.

As a PatientServices Advisor, you will be at the forefront of our commitment to enhancingthe well-being of the communities we serve. If you are eager to contribute toour mission, we would love to welcome you to join our team.

Main duties of the job

Responding topatient inquiries over phone

Warm reception ofpatients during in-person visits

Assisting patientsduring in-person visits

Addressing their questions and concerns

About us

Join a team thathas successfully managed public health initiatives, fostered collaborationswith neighbouring practices and actively participated in the Covid Vaccinationprogramme, making a tangible difference in the lives of our patients. Ourworkplace culture places a strong emphasis on staff well-being, offering teambuilding activities like Annual Away Days, exciting staff outings (including aboat trip this summer), and legendary summer and Christmas parties. We alsohave a Hedena running club for all those interested!

Located in theheart of Oxford next to a beautiful park, our office boasts free on-site staffparking, a sunny Quad for morning coffees, and regular deliveries of freshfruit and homemade treats, enhancing the overall work environment. With a focuson work-life balance, we operate from 8 am to 6 pm (8 am 8 pm on Wednesdays andThursdays), with a Saturday morning clinic on a rotational basis for allPatient Services Advisors.

Don't miss thechance to be part of a team that values your contribution. Apply today anddiscover a fulfilling career with competitive compensation starting from £per hour, along with benefits such as additional leave, a company pension, freeon-site parking, referral programs, and store discounts. Act quickly, as we mayclose the vacancy early with a high number of applicants. We look forward towelcoming you to our innovative and friendly team at Hedena!

Job description

Job responsibilities

Are you ready to embark on a rewarding career as a PatientServices Advisor with our dynamic and innovative group of GP Practices inHeadington and the surrounding area? We are seeking compassionate, empatheticand positive individuals with a passion for excellent customer service andcommunication skills, a knack for technology and a commitment for deliveringexcellence in a fast-paced call centred environment. While prior call centreexperience is desirable, it is not a deal-breaker we provide comprehensivetraining to ensure your success in the role.

As a Patient Services Advisor, you will be at the forefront ofour commitment to enhancing the well-being of the communities we serve. If youare eager to contribute to our mission, we would love to welcome you to joinour team.

Your Key ResponsibilitiesWill Be :

Responding to patient inquiries over phone

Warm reception of patients during in-person visits

Assisting patients during in-person visits

Addressing their questions and concerns

Join a team that has successfully managed public healthinitiatives, fostered collaborations with neighbouring practices and activelyparticipated in the Covid Vaccination programme, making a tangible differencein the lives of our patients. Our workplace culture places a strong emphasis onstaff well-being, offering team building activities like Annual Away Days,exciting staff outings (including a boat trip this summer), and legendarysummer and Christmas parties. We also have a Hedena running club for all thoseinterested!

Located in the heart of Oxford next to a beautiful park, ouroffice boasts free on-site staff parking, a sunny Quad for morning coffees, andregular deliveries of fresh fruit and homemade treats, enhancing the overallwork environment. With a focus on work-life balance, we operate from 8 am to 6pm (8 am 8 pm on Wednesdays and Thursdays), with a Saturday morning clinic on arotational basis for all Patient Services Advisors.

Don't miss the chance to be part of a team that values yourcontribution. Apply today and discover a fulfilling career with competitivecompensation starting from £ per hour, along with benefits such asadditional leave, a company pension, free on-site parking, referral programs,and store discounts. Act quickly, as we may close the vacancy early with a highnumber of applicants. We look forward to welcoming you to our innovative andfriendly team at Hedena!

Person Specification

Qualifications

Essential

• GCSE Qualified
• A-Levels Qualified

Experience

Essential