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Key Account Manager London

Key Account Manager London

VentionLondon, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

30 Churchill Place, E14 5RE. London, United Kingdom

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  • Ensuring client needs are met and trust is established and grown
  • Demonstrated experience in growing a portfolio through upselling and cross-selling, including identifying opportunities
  • Developing account-specific strategies and growth plans, integrating data and market insights, and identifying strategic expansions
  • Proactive management of potential account risks and formulation and execution of mitigation strategies
  • Creating and executing structured client engagement plans or Quarterly / Annual Reviews to further drive client satisfaction
  • Collaborate with cross-functional teams, including sales, delivery, and marketing, to align client goals with company capabilities
  • Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
  • Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
  • Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
  • Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly

Qualifications

  • Experience managing a portfolio of over $11m across 10-15 accounts
  • 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies
  • Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships
  • Experience in setting a high bar in service and experience for clients
  • Strong relationship-building and communication skills, with a track record of managing key accounts
  • Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
  • Ability to work effectively in a fast-paced environment and manage multiple priorities
  • Experience in the software development or IT consulting industry is highly desirable
  • Strong negotiation and interpersonal skills
  • Strong analytical skills with the ability to leverage data to drive decisions
  • Full understanding and knowledge of software development processes and lifecycles

    • Nice to have :

  • Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
  • Technical experience in building or managing software development
  • Experience in verticalization of certain industries

    • About us

    At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.

    Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer :

  • Personalized career development : An individualized approach to career development, tailoring growth plans to every role
  • Cross-departmental collaboration : Work with diverse teams for a holistic understanding of the tech industry
  • Access to corporate soft skills development & training : Attend engaging webinars and courses to nurture your skills

    • And that's not all! We also offer :

  • Hybrid working model, requiring you to be in the office for two days a week
  • 26 days holiday + extra during Christmas and New Year
  • Gym allowance up to £100 / month
  • Statutory parental leave

    • Apply for Key Account Manager : CV

  • Company Website
  • Recruiter Outreach (via LinkedIn, e-mail, etc.)
  • LinkedIn
  • Job Boards
  • Social Media (Instagram, Facebook, etc.)
  • Events (Career fairs, meetups etc.)
  • University / College / IT School, etc.
  • My Network (Recommendations from friends, colleagues etc.)

    • Please note : Vention will process your personal data to conduct the recruitment process per Applicant Information Clause. Please read it and check the boxes before submitting your application.

    I agree to the processing of my personal data by Vention Solutions LTD with its registered office in London (England) in the scope of future recruitment processes per Applicant Information Clause.

    I agree to receive from Vention Solutions LTD with its registered office in London (England), via e-mail, information about Vention news and events.

    Interested in working with us? View our job openings.

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    Key Account Manager • London, England, United Kingdom