Overview

We are recruiting for a talented and dedicated Claims Manager to join our expanding team in Northampton, providing strong leadership and day-to-day management for our corporate client motor defence team. This role offers comprehensive training, career progression, and the opportunity to help expand our legal services nationally and internationally. How you'll make an impact Train and monitor claims handlers to ensure compliance with service level agreements Serve as a technical referral point for claims handlers Review and manage high-profile or complaint cases Assist with auditing claim files and implementing process improvements Lead with integrity and promote a positive attitude Act as the key liaison between claims handlers and management Document defence procedures and maintain client relationships Ensure high data standards on the case management system and prepare client reports Meet specified targets and control the claim lifecycle Assist in recovering outstanding client bills and aged debt Assist with recruitment, performance reviews, and team coordination Identify and implement training needs for team claims handlers About You Experience in team performance management, and team coordination Strong leadership and client relationship management skills Experience of handling motor / litigated claims 3+ years of handling motor / litigated claims Technical expertise in handling pre-and post-litigated claims Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include : Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…