Jobs in Dorking%2C surrey%2C uk

Job summary

You will drive the safe, effective andefficient running of the department across its multiple sites. You will drive improvements within theservice, share learning and best practice across the department and respond topatient feedback and complaints.

Itsa really exciting time to join the team as there are a number of projectsunderway to enable our expansion and to develop new services and locations tobetter serve the communities we work within.You will play a key role in ensuring the success of the department.

Full time is preferred, or a minimum of 30 hours a week.

We reserve the right to close this vacancy early without notice if we have received sufficient applications. To avoid any disappointment, we encourage you to submit your application early.

Main duties of the job

You will be a point of contact for all on the day concerns from patientsor staff therefore problem solving, relationship building and team workingskills will be instrumental to the role.

It isessential that you have excellent attention to detail, can prioritise andorganise your own workload, create efficient and effective work flows, exerciseinitiative and independent judgement whilst maintaining a high level ofconfidentiality and diplomacy at all times.

About us

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

The benefits we offer include :

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development, and career progression
• Some of our sites have free on-site parking (subject to availability)

We aim to be an employer of choice and conduct annual staff satisfaction surveys.

DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.

Job description

Job responsibilities

The Operational Support position is a key role in the Outpatients Service that will be involved in supporting all teams to ensure the smooth running of the department and an improved patient experience.

The role will have some specific duties that they are accountable for, as well as providing ad-hoc support to the various Outpatient teams as the need arises, such as providing sickness and holiday cover or cancelling and filling clinics at short notice.

The post holder will complete a wide variety of tasks, working with all teams across Outpatients, they will therefore need to gain a good understanding of the various duties and roles that need completing in each department and be flexible on what their day or week will involve.

Working with team leaders and other head office departments on the investigation and resolution of any incidents, patient concerns and complaints, including preparing chronologies, investigation reports, and acting as an escalation point for on the day patient concerns.

Assisting the Outpatients Service Manager with the running and organising of clinics, and the introduction of new services and equipment, including creating any necessary new Standard Operating Procedures, or updating existing ones.

There will be the requirement of running reports and research for the medical director on an ad-hoc basis.

It is essential that the post holder has excellent attention to detail, problem solving skills and can prioritise and organise their own workload, exercise initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times.

Person Specification

Attributes

Essential

Experience

Essential

Desirable

Qualifications

Essential

Desirable

Knowledge

Essential

Desirable

Skills & Aptitudes

Essential

Desirable