Permanent Jobs in Birmingham b1 2ax

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one : our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are looking for a Senior Claims Handler who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients.

Please note this is a full-time, permanent opportunity. You will be based in our Birmingham office and ideally be onsite for 2 / 3 days per week on average.

Overview :

Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)

Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines

Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims

Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes

Provide guidance and mentoring to the claims handlers and other junior team members to foster a culture of excellence and accountability and continuous improvement

Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters / assessors / 3rd party legal representatives and industry partners to enhance the customer satisfaction and loyalty

Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions

Prepare and present reports & presentations, highlighting key performance indicators

Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion

Negotiating with insurers to obtain the best possible settle terms under the terms of the policy

Act as an advocate of the claims function and settlements

Knowledge :

Strong understanding of commercial insurance policies, coverage types, and claims procedures (essential)

Brokerage experience (essential)

Strong client relationship management experience (essential)

Understands general and legal principles of insurance.

Understands the relevant regulatory and legal frameworks.

Skills :

Excellent analytical, problem-solving skills and decision-making skills (essential)

Outstanding communication, negotiation, and interpersonal skills (essential)

Customer focused approach (essential)

Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment

Confident, assertive and resilient under pressure

Able to provide constructive feedback, coaching, mentoring to support the professional growth of junior team members (essential)

Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments

Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)

Qualifications :

GCSE Maths and English (or equivalent).

A level (desirable).

CII & CILA (desirable).

BDMA certificate – (British Damage Management Associate)

Who we’re looking for

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us :

Our successes have all come from someone brave enough to try something new

We support each other, in the small everyday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most : personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Permanent