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Business Support Team Leader PIP

myGwork - LGBTQ+ Business CommunityStockton-on-Tees, England, United Kingdom

30+ days ago

Job type

Full-time

Job description

Join to apply for the Business Support Team Leader PIP role at myGwork - LGBTQ+ Business Community

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Join to apply for the Business Support Team Leader PIP role at myGwork - LGBTQ+ Business Community

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This job is with Ingeus, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

These tasks include non-clinical Initial Review / Triage of PIP claims and dealing with GP Invoices, updating claimant details as well as other tasks relating to registering PIP claims.

Accountabilities

Manage the performance of your team to ensure that the relevant Target Performance Levels are consistently achieved.
Manage workloads and resource daily to ensure the relevant Target Performance Levels are achieved.
Manage, lead and develop a team of Business Administrators, including undertaking monthly 1-2-1 performance reviews, and creation and maintenance of a personal development plan
Monitor team performance daily / weekly / monthly and support with data collation and with generating MI that is fit for purpose and can be shared business wide to show team results
Motivate, inspire and support the team to achieve their full potential, creating a culture of high performance and high standards
Address any required quality standards and to identify best practise and any areas for development
Identify and address any areas of concern surrounding time keeping, behaviour, conduct, performance and attitude at the earliest opportunity, working in liaison with the People Team where appropriate
Maintain good working knowledge of the policies and processes to which the team must adhere (i.e. Quality Assurance; Compliance; Data Protection), ensuring completion of mandatory learning and implementation into working practices
Champion Process improvements and be proactive in identifying and implementing changes to process to support efficient delivery of targets and Continuous Improvement
Promote and support the sharing of best practice within the team to support the development of a highly performing team and service
Provide leadership cover across other Business Support Teams where needed
Provide administrative support as directed by the Head of Back Office Operations.

Essential Criteria

Demonstrable experience of leading / managing a team to deliver high performance in previous roles.

Experience of successfully influencing and engaging with stakeholders

Exceptional interpersonal skills

Proactive team player

Strong planning, time management and organisational skills

Strong influencing and relationship management skills

Excellent presentation, written and verbal communication skills

Excellent level of literacy and numeracy

Excellent planning, problem solving and organisational skills

Good IT Skills, including MS Word, Excel, PowerPoint, and Outlook

Ability to multi-task and deliver against a number of priorities without compromising on the quality of delivery

Ability to work flexibly and under pressure in a fast-paced, dynamic environment

Skills : The Business Support Team Manager will lead and manage a team of Business Administrators

Salary : Up to £31000 per annum + Addition Benefits

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Government Administration

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Support Team Leader • Stockton-on-Tees, England, United Kingdom