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AV Field Service Engineer

SCCDerby, England, United Kingdom

3 days ago

Job type

Permanent

Job description

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Salary Package : Competitive salary plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours : am – , pm Monday – Friday

Contract Type : Permanent

Interview Process : -stage process

Why SCC?

An inclusive workplace
Excellent package : solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role purpose :

The role of the Field Service Engineer is essential in providing SLA’s to our current Service clients. They will be based in the North of England and work alongside a team of engineers to attend customer premises to assess and repair faults within the customer's Agreement with SCC Collab.

The position demands a skilled individual to identify and provide solutions to faults with equipment or carry out equipment servicing. They will assess whether to repair equipment on-site or RMA, build and maintain positive client relationships, and deliver high standards of customer service.

The individual must work flexibly, with a level of overtime required. Whether working individually or as part of a team, they uphold company standards by operating within established contractual SLAs and KPIs. This role is pivotal in enhancing productivity and user satisfaction through efficient onsite services.

Key responsibilities :

Attend service calls and maintenance visits, including overseas and OOH;

Identify and provide solutions to faults with equipment;

Conduct meeting room checks to ensure all equipment functions correctly;

Deliver a high-quality service experience to users and customers;

Build and maintain positive relationships with clients;

Fault finding and resolution of AV / VC problems;

Provide accurate site surveys for SLAs;

Ensure tickets are updated with correct information in real time;

Maintain all PPE and safety equipment issued;

Escalate issues to the Team Manager when required;

Provide dynamic risk assessments when necessary.

Skills and experience :

Demonstrated experience servicing and repairing AV equipment;

Proven ability to troubleshoot hardware and software issues efficiently;

Experience providing exceptional customer service;

Excellent communication skills at all levels;

Ability to work under pressure individually and in a team;

Willingness to work out of hours if required;

Must have a UK Driving License;

Good time management skills.

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Field Service Engineer • Derby, England, United Kingdom