Alarm Call Handler

Alarm Call Handler

Newcastle, NE12 8BU

Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.

When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24 / 7 / 365 from our Newcastle Centre of Excellence.

Salary : Starting at £24,500 increasing to £26,500 with role progression + up to £1,200 performance & attendance bonus

Working Hours : 37.5 hours per week

Shift Pattern : Shifts ranging between 7am 10pm (flexibility required as it is a 24-hour operation) working 5 days out of 7 per week

Holidays : 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service

Responsibilities include :

• Reacting to incidents in a timely manner
• Processing Alarms signals received from customers premises, reviewing of images, liaising withguard / police / ambulance / firebrigade as part of Monitoring duties
• Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
• Making quick and accurate choices following strict security protocols

Makin...