Customer Support Advisor

Customer Support Advisor £24,000 - £30,000 Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer retention. Why apply? This is a fantastic opportunity to join a successful and fast-growing business. Our client offers thorough training and continuous opportunities to learn and develop within the business. On top of your basic salary, you will receive a monthly bonus, 25 days holiday & bank holidays, and free on-site parking. This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you. What you'll be involved with as a Customer Support Advisor : Handling general enquiries that come in via phone and e-mail Processing orders, liaising with quality control and handling product returns Stock controlling Technical trouble shooting with end user Delivering an outstanding service to our customers Dealing with technical queries B2B and B2C Complaint management Actively participating in continuous improvement Skills and Attributes of a Customer Support Advisor : Written and verbal communication, interpersonal skills. Proactive, positive attitude and eagerness to learn. Ability to prioritise, multi-task and take corrective action. A team player who will support other members of the team as the role naturally dictates. Hard working and loyalExperience : Customer Service - the ability to handle customer queries and complaints, offering an exceptional service Experience of liaising with other departments e.g. finance, operations, field sales Working with a SOP / Customer Relationship Management Package and stock systems to effectively deal with technical queries is ideal but not essential Strong IT skills and any knowledge of Sage would be a bonusDue to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for