IT Service Desk Analyst Apprentice

Employer description :

Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley.

Overview :

As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements.

Responsibilities :

• Deliver high-quality IT support : Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests.
• Incident management & troubleshooting : Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10 / 11, Microsoft 365, Teams, SharePoint, and Intune.

System administration & user management : Assist...