Information Technology Manager

We are working with a rapidly scaling hospitality business that’s redefining the modern hotel experience.

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Our client has multiple city-centre locations currently operating, with several more set to launch over the next 12–18 months. As they expand, they're looking for a Tech Product Manager to take ownership of their digital guest journey and operational tech ecosystem.

This is a brilliant opportunity for someone who understands the nuances of hospitality and knows how to build tech that actually improves both guest satisfaction and operational efficiency — not just tech for tech’s sake.

About the Role

You’ll be responsible for shaping and scaling the client’s end-to-end tech experience — from booking and check-in through to housekeeping and post-stay feedback. This includes managing their suite of platforms (PMS, kiosks, CRM, etc.), liaising with vendors, and building a focused roadmap that supports their lean, guest-first model.

You’ll work across functions — from ops to marketing — ensuring every digital touchpoint is simple, branded, and impactful.

Ideal Background

We're looking for candidates with :

• 4–7 years in product, guest tech, or digital ops within hospitality, travel, or property tech
• Hands-on experience with hospitality tech platforms like PMS (e.g. Mews), kiosks, CRMs, booking engines
• A user-centric, data-led approach to product decisions
• Experience collaborating with internal teams and external vendors or dev partners
• A pragmatic mindset — focused on features and systems that deliver real-world value quickly