Senior ServiceNow Platform Engineer

Length of employment :

Job Summary :

Please notethis role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Are you ready to shape the future of digital public services?

Do you have the technical expertise to lead platform design and unlock the full potential of ServiceNow?

Join us at DWP Digital as a Senior ServiceNow Platform Engineer and help us deliver smarter, faster, and more secure services to millions across the UK.

As part of the DWP Place team, you'll be at the heart of an innovative platform powered by ServiceNow and Amazon Connect, helping transform the colleague experience across IT Services, Security Operations, Delivery Governance and more. You'll work within a thriving, multi-skilled team that supports our shared services strategy and ultimately helps us better serve our citizens.

In this role, you'll take ownership of technical design, governance and security, playing a key part from early consultation and ideation through to solution delivery. Reporting to the lead for platform engineering and live operations, you'll bring deep ServiceNow expertise and a drive to maximise platform value through smart integration and scalable design.

Job Description :

The role is required to support the lead for platform engineering and live operations and also partner primarily with Product Managers to help understand the technical aspects of ideas and demands for various use cases. The successful candidate will help identify the best way to exploit ServiceNow out of the box platform capabilities to achieve the outcomes required.

As a Senior ServiceNow Platform Engineer, you will :

• Facilitate technical discovery for new ideas / requirements / use cases including but not limited to core platform, machine learning, integrations, automation, platform security, implementation of new modules or products.
• Define and document integration solutions that enable DWP or 3rd party applications to interoperate with the ServiceNow platform.
• Deliver high-level technology solution documentation, technical design artefacts and underlying design patterns as required for architecture governance.
• Ensure solutions meet user needs and align with DWP strategy and standards.
• Support the wider DWP Place team, blending technical (engineering and architecture) and behaviour (leadership and communication) skills.
• Identify, capture, and share technical design patterns.
• Participate in the development of the Engineering Practice and community.

You will work closely in collaboration with :

While not essential, prior experience in the following areas would be beneficial when starting the role.

We also have a broad benefits package built around your work-life balance which includes :

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

Pay for this role is from £55,557 to £66,058.

The maximum salary for the grade is £66,058, however a Digital Allowance of up to £2,459 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below :

If you would like to learn more about the role, please contact Richard.hanley@dwp.gov.uk.

Stage 1 : Application

Your application will consist of three parts :

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.

3. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.

You will be provided with one combined overall assessment score for both your CV and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

Stage 2 : Interview

If you're successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria .

You will be asked to do a 10 minute presentation on a specific topic. Further details will be provided to candidates invited to interview.

Interviews will take place from mid August 2025.

Sift and interview dates to be confirmed.

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

Further Information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples / answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.

For further information on National Security Vetting please visit the Demystifying Vetting website .

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should : Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page