Front Office Manager

Montcalm Royal London House

United by timeless style and peerless service, Montcalm

Collection is London’s compendium of luxury hotels. Housed in elegant Georgian

townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped

skyscraper, each hotel reveals a different chapter in the city’s story. The

hotels in the collection include a historic brewery, reimagined as a vibrant

modern hotel : Montcalm Brewery. A property with a bold new perspective at

Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful

hotels which set a slower pace : Inhabit, Southwick Street and Inhabit, Queen’s

Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal

London House revitalizes a mid-century gem near Liverpool Street. Combining

classic charm with modern flair, its tech-equipped rooms overlook Finsbury

Square. A serene urban spa and rooftop eatery boasting skyline vistas add to

its allure.

Overview

Montcalm Royal London House looking for a skilled and ambitious Front Office Manager to join our

team. You will play a pivotal role by ensuring the highest

levels of customer service are consistently being delivered to our guests.

Help to shape the

Montcalm Collection’s next chapter and showcase your skills. Become a trusted

ambassador for one of our hotels and take advantage of the opportunity to move

between properties, achieving the service and product delivery standards for

the department with a high degree of customer care and service.

Benefits

Collaborative and empowering team dynamics.

Pathways for promotions and growth within the

brand.

Recognition and Rewards Program.

Access to an array of discounts via our

Benefits Platform.

Comprehensive training through Certified

Classroom and E-Learnings.

28 holidays annually, inclusive of 8 bank

holidays. Additional holidays post 2-year tenure.

Health incentives : Cash-back on optical,

dental, chiropractic, and physio services.

Concession on gym memberships.

Nutritious meals provided during shifts.

Complimentary dry-cleaning service for

uniforms.

Inclusive pension schemes

Key Responsibilities

Ensure regular and VIP Guests are recognised and

that the Front Office department operates with a sales attitude and promotes

the wellness concept of the Inhabit Brand.

Managing the front office team members to ensure

all company procedures and standards are being adhered to.

Ensure Front Office team members have current

knowledge of hotel products, services, and policies. Train the team

continuously on policies and procedures and developed the team members where

necessary.

Plan and prepare employee rotas and monitor

staffing levels to meet business demands.

Essential Qualifications

Good working knowledge of Opera

Previous experience in a similar role and ideally

in boutique hotels

Excellent leadership skills and proven track

record of training and developing employees.

Positive attitude and excellent communication

skills

Attention to detail, great communication and

organisational skills.

Ability to anticipate and resolve challenges / complaints.

Commitment to delivering a high level of customer service.

Eligibility

Candidates must be

authorised to live and work in the UK. Currently, visa sponsorship is not

available for this role.

Equal

Opportunity Employer

At Montcalm Collection,

diversity and inclusion aren't just buzzwords. We genuinely value the unique

perspectives each individual brings, regardless of gender, ethnicity, age,

disability, or background. Our culture thrives on mutual respect, and we are

dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate

with your aspirations, please apply. If not shortlisted, we encourage you to

explore other opportunities with us, either now or in the future.

Note : If you do not hear

from us within 14 days, kindly consider your application as not shortlisted for

this particular role.