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Job Title : Complex Case Manager (Non-Clinical)
Location : Denton
Salary : Up to 35K depending on experience plus bonus and on call payment
Contract : Full-Time, Permanent
We're looking for a Complex Case Manager who is eager to make a real difference for our clients and foster great morale within their care team. You will be a role model, empowering your team to excel, with a friendly, supportive, and professional approach that emphasizes high-quality, person-centred care.
At Routes, we're building a community of care that respects and supports everyone—clients and workers alike—and you will play a vital role in this mission.
About Us
Routes is a diverse team committed to making a difference. For over 15 years, we've delivered high standards of care that prioritize people's wants and needs, enabling them to live comfortably at home. We support your career growth with the right tools and a focus on quality care.
What We Offer
- Team collaboration and support from nurses and other professionals
- Close work with your Registered Service Manager and Nurse Case Managers
- Centralized support teams (HR, Payroll, Quality, Marketing)
- In-house recruitment to staff care packages, avoiding agency use
- Routes Academy for training and career development
- Digital Care Plans for operational efficiency
- IT support team for technical needs
Perks and Benefits
Wellbeing and financial support via Employee Assistance Program (EAP)25 days holiday plus bank holidays and your birthday offPension SchemeCompetitive salary with performance bonusesA friendly, supportive workplace with great personalitiesCandidate Requirements
Passion for people-first careOrganizational and time management skillsUnderstanding of CQC requirementsExperience managing complex care involving clinical interventions (e.g., spinal injuries, brain injuries, MND, MS)Experience leading healthcare teamsDriver with own vehicleCore Responsibilities
Manage a caseload of clients with complex needs, ensuring holistic careCoordinate and lead care package transitions, start-ups, and ongoing managementUphold high standards of person-centred careAdvocate for safety, safeguarding, and continuous improvementDevelop care plans and conduct risk assessmentsSupport care teams through observations, mentoring, and reviewsAdditional Details
Seniority Level : Mid-Senior levelEmployment Type : Full-timeIf you're passionate about making a difference and meet the above criteria, we look forward to hearing from you!
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