Customer Support Engineer (OSAT)

Overview

Pragmatic is seeking a Technical Support Engineer to join its growing OSAT Operations team. The role will provide Engineering support for on-site / off-site inlay assembly and conversion processes using various types of reel-to-reel equipment.

Approximately 50% of the time will be allocated to customer support activities, which would include world-wide travel. The successful candidate must be able to demonstrate a background in either automated die attach or reel-to-reel processing. Full training will be given before customer support activities commence. Customer engagement skills / experience are also required given the nature of the position.

Key Tasks

• Provide Engineering support for both Inlay Assembly and Label Conversion processes.
• Gain a deep level of understanding to provide rapid review, evaluation, and analysis of process and machine issues.
• Work on projects that require judgment in resolving issues and making recommendations.
• Implement lean and continuous improvement.
• Travel approximately 50% of the time to provide technical support to offsite customer engagements.
• Assist in qualifying machine upgrades to run the Pragmatic products, providing high-quality mentoring and training to staff.
• Write technical reports and collate and interpret data.

Qualifications and Training

The successful candidate will ideally be educated to degree level in a related discipline, with relevant experience.

Skills and Experience

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