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Flagship Store Director (Luxury Homeware)

Flagship Store Director (Luxury Homeware)

DweetLondon, ENG, UK
25 days ago
Job type
  • Full-time
Job description

Job Description

A Flagship Store Manager for a luxury home décor brand like this one must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand’s refined aesthetic and lead with both strategic vision and operational precision.

1. Luxury Retail Expertise (B2C)

  • Deliver a refined and immersive boutique experience aligned with the brands design philosophy
  • Greet and welcome clients, curating a memorable luxury experience
  • Oversee product presentation and showroom layout in line with brand aesthetics
  • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey
  • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager

2. B2B Sales & Trade Relationships

  • Develop and nurture trade partnerships with interior designers, architects, and corporate clients
  • Host showroom presentations and product demonstrations for trade professionals
  • Organize and lead meetings, store events, and product launches tailored to the trade audience
  • Track and grow trade sales, ensuring project-based relationship building

    • 3. Clienteling & Relationship Building

  • Master CRM tools to maintain long-term client relationships
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    Flagship Store Director • London, ENG, UK