CRM Manager

Job Description

CRM RETENTION LEAD WANTED

Big growth plans. Smart strategy. Serious impact.

We’re working with a trailblazing business that’s doubling down on customer experience and loyalty, and now they’re on the lookout for a CRM powerhouse to lead the charge. If you're part analyst, part strategist, part storyteller, this one's for you.

Core task :

Keep customers coming back, again and again.

You’ll take the reins of the retention strategy, leading multi-channel campaigns that drive engagement, boost lifetime value, and build a brand experience people don’t just enjoy, but depend on.

You’ll be the bridge between data and creative, owning the CRM lifecycle from email to push - all while keeping things personal, punchy, and on point.

Your day-to-day :

• Run the show across CRM : planning, executing, and optimising retention campaigns across email, SMS, and push.
• Use data to your advantage : analysing performance, customer behaviours, and tweaking strategy to make every message land.
• Collaborate with brand and content teams to ensure messaging is sharp, on-brand, and scroll-stopping.

Lead segmentation, A / B testing, and campaign reporting to ensure we’re always learning...