Technical Support Engineer III

Responsibilities

• When all efforts to resolve an issue have been exhausted and progress towards a resolution have stalled, to escalate the Product / Engineering team, Engineer must :
• Consult their peers and / or team SME on the issueIssue must be clearly defined including steps / actions taken up to this point
• Relevant account information (business name, name of contact, etc.) should be clearly documented
• Where appropriate, replication of the issue has been completed and documented

Qualifications & Requirements

Employee Perks - Highly collaborative working environment- Dedicated office 1 minute walk from Farringdon Station - Free happy hours, afternoon tea, networking, and professional events- Employee stock ownership from Day 1- Employee pension matching programme- Private health and dental insurance- Paid parental leave to support you and your family- Flexible holiday time, including 2 celebration days per year for those special moments- Work from home stipend to help you get set up and succeed from homeDeputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. #LI-Hybrid