Income Specialist Officer

An exciting opportunity has arisen to work as an Income Specialist within the Income Management and Financial Inclusion Team (IMFIT).

Income collection is a key priority and is crucial to the health of the Housing Revenue Account $ú which funds all housing related services to Sheffield council tenants. With the roll out of Universal Credit continuing nationally, and the difficult financial climate many people are still facing, the challenge of supporting tenants during a period of great change, whilst maximising arrears recovery, continues to be extremely challenging. The Income Management and Financial Inclusion Team are the lead players within the Housing Service in collecting rent and recovering arrears, and also focus heavily on financial inclusion initiatives whilst working in partnership with many other teams and organisations, both within the Council as well as externally.

The successful applicants will work in one of our teams based at Solpro Business Park. The work will be mainly office based but you will be required to work flexibly, from other offices across the city, and also carry out home visits when necessary. The current arrangements are that staff are expected to work a minimum 60% of their weekly hours in a work location, allowing you the chance to then work up to 40% of your time from home. This is subject to change.

Working as part of a team with a proven track record you will :

• Have an effective telephone manner and excellent negotiation skills
• Be performance driven, and show a positive approach to hard work and achieving targets
• Provide support and advice to customers to maximise their income and prioritise payments of rent
• Take firm but fair recovery action in connection with unpaid rent from current and former tenants. This involves having difficult conversations with customers who are not paying their rent, and ultimately commencing legal actions where this continues

Successful applicants must also have :

We are looking to recruit people who are highly driven, motivated, professional, and enthusiastic. These are key positions, responsible for making a vital contribution to income collection and recovery and therefore protecting the Housing Revenue Account.

If you want to apply, please ensure you evidence how you meet the skills and experience highlighted in the person specification. This should be covered in the part of the application that asks you to show your suitability for the role . A good way to do this is to take each of the points in the person specification that have $ùApplication& noted at the side (meaning this will be assessed from your application form) and evidence how you have got each of these required skills or experiences. Complete a paragraph to show how you have each of these skills, and an example of where you have used them previously, either from a previous role in employment or any other time that may include outside of work activities. Please do not just say that you have the skill, as evidence of this is required in order to be shortlisted for interview.

If this is unclear, or you need any further information at all about the role, please email and a response will be provided or a telephone contact can be arranged to discuss further.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.