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Operations Coordinator(Customer Service)

Operations Coordinator(Customer Service)

Citysprint UK LtdPlymouth, England, United Kingdom
29 days ago
Job type
  • Temporary
Job description

Operations Coordinator | Plymouth | Fixed Term

This is a maternity cover for 12 months.

Salary : £14,496

Shifts : Monday to Friday between 8 am to 12 : 30 pm

Hours : 22.5 hours

Benefits and perks :

  • An impressive holiday allowance that rises with your years of service
  • Additional day off for your birthday
  • Death in Service allowance
  • Enhanced Maternity and Paternity leave
  • Complimentary day of annual leave
  • Access to a health and wellness program
  • Enjoy ‘Medicash Perks at Work’ discounts and rewards
  • Ride to work scheme
  • Interest-free season ticket loans after a year's service

CitySprint aims to be the UK's leading courier service provider, with a focus on innovation and customer satisfaction. We seek a dedicated Operations Coordinator to support our growth in Plymouth.

The role involves coordinating team activities to ensure efficient operations, maintaining customer and driver relationships, and supporting the Service Centre’s success by assisting the Service Centre Manager / Operations Manager.

Main responsibilities include :

  • Answering phone lines professionally
  • Managing communications related to driver workload
  • Tracking bookings and consignments
  • Liaising with Operations and Imports departments to meet SLA transit times
  • Providing updates to customers on issues
  • Requesting and entering PODs
  • Reporting discrepancies
  • Providing quotes to customers
  • Monitoring Service Centre emails
  • Working with suppliers to ensure high-quality customer experience

    • Ideal candidate qualities :

  • Experience in dispatching vehicles or vehicle allocation
  • Respectful and professional communication
  • Prompt response to customer and supplier needs
  • Ensuring timely collection and delivery of jobs
  • Handling operational queries effectively
  • Proactive in service improvement suggestions
  • Excellent listening and empathy skills
  • Self-motivated with minimal supervision

    • The successful candidate will undergo a DBS check, and offers are conditional upon satisfactory clearance.

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    Operation • Plymouth, England, United Kingdom