Case Manager - Team Leader

Job Description

Are you ready to be part of something exciting? Our client is expanding quickly following a recent acquisition and is now looking for a Case Manager Team Leader to join their high-performing team in Manchester. This is an excellent opportunity to lead from the front within a fast-paced, customer-focused financial services environment.

As a Case Manager Team Leader , you’ll play a crucial role in ensuring cases are processed efficiently and accurately from application through to completion. You’ll support the development of your team, uphold compliance standards, and help deliver a first-class customer journey.

What You’ll Be Doing :

• Lead and manage the Case Management team, driving performance and ensuring compliance across all cases.
• Act as the central point of contact between Case Managers and other internal teams to support a smooth workflow.
• As Case Manager Team Leader , you’ll oversee day-to-day operations, provide regular coaching, and carry out performance reviews.
• Maintain a strong “Customer First” culture, ensuring each client receives excellent service throughout their journey.
• Identify and implement process improvements to increase efficiency and effectiveness within the team.
• Build relationships with lenders and contribute to system and process improvements across the business.

n What’s in It for You? \n

n What We’re Looking For : \n

n This role would suit someone who has worked as a Case Manager Team Leader , Mortgage Team Leader, Operations Supervisor, or Client Services Manager within a financial setting.

If you're an experienced Case Manager Team Leader who’s passionate about delivering excellent service and leading a high-performing team, we’d love to hear from you.

To apply, please send your CV or contact Jenni on  0161 416 6135  for more information.

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