Operations Manager

Who We Are

We’re Stampede. An Edinburgh-based software company that is truly bringing the future of technology to the hospitality sector with our one-of-a-kind guest experience & engagement platform. Stampede enables hospitality venues to streamline their customer journey, marketing efforts and operations under one unified system.

Stampede is on a mission to reshape and redefine how hospitality venues interact with their guests digitally; Before, During and After a visit.

Job Description

As our Operations Manager, you’ll be the heartbeat of our day-to-day operations, ensuring that everything from people processes to IT and office logistics runs like clockwork. You’ll help us stay scalable, human,

and ready for growth.

This is a hands-on and high-impact role that will suit someone who loves variety, thrives on solving problems, and cares deeply about building great internal experiences.

What you’ll be doing

This is a broad, people-focused operations role where no two days are the same. Across the following areas, you will :

People & Culture Operations

• Be our internal go-to for all things People Ops — from onboarding to offboarding and everything in between.
• Keep HR documents and policies up to date, compliant, and easy to navigate.
• Coordinate check-ins, performance cycles, and internal comms.
• Support smooth hiring journeys — from scheduling to onboarding setup.
• Work alongside our external HR advisor to implement people-first initiatives.

Office & Facilities

• Keep our Edinburgh HQ humming — safe, welcoming, well-stocked, and productive.
• Manage relationships with landlords, suppliers, and service providers.
• Help plan and deliver any future office moves or workspace redesigns.

IT & Tools

• Oversee our IT equipment lifecycle (procurement, setup, inventory, returns).
• Liaise with external tech support to troubleshoot and streamline.
• Manage system access, software licensing, and documentation.

Ops Projects & Improvements

• Own and track internal projects that make us more efficient and scalable.
• Help run team meetings, company updates, and social events.
• Support internal budgeting and operational planning alongside leadership.

Qualifications

What you bring

We’re looking for someone with a mix of practical experience and emotional intelligence — someone who’s as comfortable with spreadsheets as they are with people.

• A strong track record in operations, office management, or people coordination
• Super organised with great attention to detail (and follow-through!)
• Able to juggle priorities and move from high-level planning to hands-on doing
• Tech-savvy and comfortable learning new tools — we use platforms like Google Workspace, Slack, and Notion daily, and as an AI-led business, we value people who are curious and confident exploring and engaging with AI tools to boost efficiency and creativity.
• Friendly, approachable, and a natural communicator
• Discreet and trustworthy — you’ll be handling sensitive people data
• Experience in a startup or scale-up environment is a big plus

Additional information

Why join Stampede AI?

• We’re a purpose-driven SaaS startup with big ambitions and a supportive culture.
• You’ll be working closely with our leadership team and shaping how we scale.
• We're collaborative, open, and value work that’s meaningful — not just busy.
• Flexible working options and a culture that supports life outside work.
• You’ll be a key player in building the internal foundations of ournext stage of growth.

Ready to shape how we work as we grow? If you’re passionate about building brilliant internal experiences and have a proven track record in operations, people processes, or office management — especially in a fast-paced or SaaS environment — we’d love to hear from you.

• Important - Please Read
• You must include a cover letter with your application demonstrating the research you have done on Stampede, and if you are changing sectors please highlight what skills and experience are relevant to our job specification.

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