Contact Centre Administrator

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We are Places for People Group, a social enterprise that believes it's people who make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive. We aim to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

To deliver an efficient, first-class service, first time, every time; ensuring a consistent, high-quality, customer-focused service is delivered through Northumberland Leisure Centre's Contact Centre.

You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of Northumberland by telephone, email, or social media channels, resolving as many queries as possible at the first point of contact.

More about you

It is desirable that you have experience working in a Customer Service / Contact Centre environment and can interact effectively with customers via telephone, email, social media, and all other communication platforms.

We are a large, diverse, and ambitious business, which will provide you with all the challenges you could wish for.

We know there's always more we can do to make you smile, which is why we offer a comprehensive benefits package, including :

• We align with the Real Living Wage foundation
• Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working options (including part-time work, shift work, and more)
• An opportunity to purchase additional annual leave
• Access to ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 savings per year
• Discounts of up to 50% on activities, centre shop, and cafes
• Additional perks, including discounts and offers from shops, cinemas, and much more.

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