Customer Service Manager

About Our Client

Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function

Job Description

• Provide clear leadership and guidance to the internal Customer Service function
• Responsibility for Order Management, ensuring the accurately and timely input of customer orders
• Provide UK & International customer with information on product availability, lead times, and pricing
• Proactively update customers with any potential changes to their orders
• Provide support to field sales and account managers around administration, customer support and on-boarding new customers
• Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly
• Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction
• Ensure CRM systems is best utilised to capture customer data
• Take ownership of any escalated customer issues

The Successful Applicant

• Strong people management experience in a similar role or environment
• Ability to build strong working relationships internally and externally
• Experience implementing new process and procedures
• Strong attention to detail

What's on Offer

This is an exciting role for a well established and developing manufacturing business based in Huddersfield

The role offers a salary of £40,000 - £45,000 depending on experience along with excellent company benefits

The role will be based full on site in Huddersfield

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