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The Marcus, Tapestry Collection by Hilton - Night Supervisor

Andras HotelsPortrush, Northern Ireland, United Kingdom

7 days ago

Job type

Full-time

Job description

The Marcus, Tapestry Collection by Hilton - Night Supervisor

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The Marcus, Tapestry Collection by Hilton - Night Supervisor

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The Marcus, Tapestry Collection by Hilton - Night Supervisor

About Us

Andras Hotels is Northern Irelands largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The Night supervisor is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night supervisor particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.

Hours

40 hours

What We Offer

Discounted Hotel Rates across 000s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape Employee rate and family and friend rate

Cyrospa discount rate at Bodyscape

Communication and advice on Health and Wellbeing

Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

Reward Club Incentive Scheme

Hotel Incentive scheme

Apply now Back to jobs Important Information Location : The Marcus, Tapestry Collection by Hilton, 39-41 Main Street, Portrush, Northern Ireland, County Antrim, BT56 8BL Date Posted : 2nd June 2025 Closing Date : 16th June 2025 Industry : Hospitality Job Type : Full time Salary : £14.00 Hourly Documents Night Supervisor.pdf

About The Role

Your day to day

Front Office

Welcome guests in a friendly, prompt and professional manner recognising Loyalty Club Members and returning guest.
Check in / check out guests according to procedure
Up- sell services to maximise hotel revenue
Promptly resolve customer issues, requests and enquires
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
Accurately process cash and credit card transactions using established procedures
Be full conversant and comply with the Health and Safety procedures of the hotel.
Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to manager on duty
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
Run nightly reports from hotel software as per hotel standard
Complete necessary reports required by management to agreed standard
Act as Duty Manager when required

Food and Beverage

Support in set up of breakfast buffet

Serve food and beverages to the standards set out by the hotel at all times.

Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.

Participate in any training sessions, briefings and meetings as and when requested.

Complete end of day procedures including till conciliation

Safety & Security

Responsible for the safety and security of the guests and maintenance of the hotel at night

Perform regular night-time walks around the hotel

Ability to carry out basic first aid when required

Perform the role of the hotel fire warden and any associated duties

If required deal with difficult guests

Make contact with police / ambulance and other emergency services if required

Remove potential hazards where appropriate to ensure the hotel is a safe environment

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values :

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What you will need

Required criteria

Experience within a customer service role

Good communication and organisational skills

Strong IT competency

Desired criteria

1 year experience in a supervisory role within a hotel environment

Experience in a branded hotel

Apply now

Andras Hotels

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfasts largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Andras Hotels is Northern Irelands largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Our Benefits

What we offer

Health insurance

Vacation, Paid time off

Retirement plan and / or pension

Office perks

Employee development programs

Gym membership or wellness programs

Cycle to work

Referral bonus

Competitive salary

Preferential room rates

Family and friends rates

Long service recognition

Free meals during shifts

Free parking or Discounted parking

Wellbeing Scheme

Work With Charities

Social Opportunities

Employee of the Month

Employee Recognition Scheme

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Seniority level

Entry level

Employment type

Full-time

Job function

Accounting / Auditing and Finance

Industries

Administrative and Support Services

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Collection By Hilton • Portrush, Northern Ireland, United Kingdom