Operations Team Leader

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As a Operations Team Leader , you will be responsible for managing a team of five staff members responsible for handling both inbound and outbound post, as well as processing Data Subject Access Requests. The role is critical in ensuring regulatory obligations are met and delivering a high standard of service to internal and external stakeholders.

We are looking for someone to :

• Provide daily supervision, guidance, and support to a team of five staff
• Conduct regular 1 : 1s, team meetings, performance reviews, and coaching
• Monitor workload and ensure tasks are completed efficiently and accurately
• Manage all operational aspects of the inbound and outbound post process
• Oversee the end-to-end DSAR process, ensuring compliance with data protection legislation (e.g., GDPR) and internal policies
• Act as a point of escalation for complex or sensitive cases

Qualifications

Essential :

Desirable :

If you possess some of the skills mentioned above but not all, please still apply. We would be happy to discuss your suitability for the role.

Together embraces diversity and inclusion and is proud to be an equal opportunity workplace. We welcome and celebrate differences, support, and value colleagues for who they are. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills.

If you need support or reasonable adjustments during the recruitment process, please let us know when applying. We will do our best to accommodate your needs.

Please note that all successful applicants will undergo employment reference, financial, and criminal record checks.

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