Store Manager - Millets

Role overview :

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities :

• Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training, and developing your team, building a motivated and high-performing team for store success.
• Analyse sales data and financial reports to make quick, informed decisions, and respond to operational & commercial opportunities.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
• Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulations.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health & safety regulations.

Role objectives and KPIs :

Skills and Experience :

Benefits :

We value our employees' hard work and offer these benefits :

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