Retail IT Manager - Luxury Fashion Brand

Job Description

Mode Search is supporting a leading retail group in the search for a highly capable Retail IT Manager to oversee technology infrastructure and performance across their store network. This is a pivotal role that will drive operational efficiency and ensure seamless digital experiences for customers and store teams alike.

The position is based in London, within a full-time, on-site retail environment. The Retail IT Manager will report directly to the Head of Retail Operations and collaborate closely with corporate IT and store leadership teams to align systems with evolving business needs.

The Role

• Lead the deployment, upkeep, and performance optimisation of all in-store IT systems, including POS, networks, mobile devices, and security infrastructure
• Manage and support a team of IT professionals across multiple store locations, providing leadership, coaching, and development
• Serve as the key point of contact between retail operations, central IT, and external technology vendors
• Oversee major IT projects such as store openings, system upgrades, hardware rollouts, and the implementation of new tools
• Ensure high system uptime and operational reliability through proactive monitoring and issue resolution

Maintain accurate records of IT assets, software licenses, and equipment life cycles across the stor...