L&D Consultant (FTC)

Job Description

Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?

Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.

This is a 6-9 month fixed-term opportunity to support the foundational phase of Scottish Friendly’s Customer Experience (CX) transformation programme. Reporting into the L&D Manager, the L&D Consultant will be responsible for designing and developing digital learning content and pathways for key Wealth processes within our Life and Wealth Team.

This role will focus on creating baseline learning content for high-volume, low-complexity processes, enabling the business to assess current capability and prepare for future transformation. The successful candidate will work closely with SMEs, stakeholders, and the L&D team to ensure content is accurate, engaging, and aligned with our long-term goals.

Key responsibilities :