IT Service Delivery Analyst

We are Golding thank you for looking!

Background

We are excited to be setting out the next chapter for Golding. With an established track record for building quality homes and investing in our local communities this provides us with an excellent platform to launch our ambitious new vision focusing our efforts to become a modern housing provider delivering outstanding services in the local area.

What youll be doing

The successful candidate will join our IT & Data at an exciting time as we look to adopt a proactive service partnering approach to engage with our customers colleagues and stakeholders.

You will be working with the IT Infrastructure & Service Manager to provide outstanding focused IT solutions to our work colleagues and customers.

You will provide 1st & 2nd line with high standards of customer service to ensure our colleagues IT issues are dealt with in a professional manner ensuring they are kept up to date and working with other IT teams if needed to resolve issues & requests.

This is a fast paced role so ideal for someone who can learn quickly be organised and able to prioritise work effectively.

The role involves;

• Using out ITSM tool Halo to manage requests and ensure SLAs are maintained
• Providing advanced 1st & 2nd line support for core MS solutions & business systems which includes Office 365 / Teams / Exchange Online Active Directory / Entra Azure Virtual Desktop and 8x8 telephony
• Documenting & sharing knowledge within the department
• Setting up new hardware such as mobile devices & laptops using MDT & InTune
• Working with other IT teams departments & 3rd parties to resolve issues and provide support.

When and where youll be doing it

You will enjoy a 37-hour working week and earn an annual salary of 31248per annum dependent upon your knowledge skills and experience.

Our Hub Home Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new modern and bright space which inspires creativity and innovation.

What will you get in return

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary designed to support you throughout your working life here.

Youll get :

28 days annual leave per year (plus bank holidays)

Company Pension contribution and life assurance

Flexible Benefits including health cash plan additional holiday purchase cycle to work scheme onsite gym retail discounts and more.

An annual Wellbeing Fund

Closing Date : TBC

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

We will be sifting applications throughout and reserve the right to close applications early.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.

Equality Diversity and Inclusion

Were committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly allowing us to build a healthy vibrant and inclusive organisation which encourages everyone to be themselves at work.

No matter what your ethnic origin gender sexual orientation marital status religion age or disability status youll get all the opportunities support and respect youd expect from Golding Homes. Were committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

Documents

Required Experience :

Key Skills

Children Activity,Electrical Engineering,Financial Services,Estimation,Airlines,Asic

Employment Type : Unclear

Experience : years

Vacancy : 1

Yearly Salary Salary : 30001 - 35000