Field Engineer

M247 England, United Kingdom Customer Service & Operations Hybrid

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Company Description

Location : Manchester, with some travel nationally

Contract : Full Time, Permanent

Full, clean current driving license is essential.

About M247

Welcome to the M247 adventure! We're not your average company – we're a tight-knit crew of go-getters driving incredible growth together.

What sets us apart? It's simple : we hunt for the best and then equip them for success. Join us, and we'll supercharge your career with the right skills and opportunities.

Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.

But here's the twist – we're all heroes here. From day one, you're shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!

Position

The Role

Customer facing role focusing on delivery of field service nationally - to include site survey, installation, de-installation, preventive planned maintenance, fault analysis, repairs and upgrades.

Providing high customer satisfaction, ensuring a professional service with effective, efficient & safe work practices.

Delivering M247 services in a timely and cost-efficient way and in accordance with agreed customer specifications, design requirements and to Health and Safety and quality standards.

Delivering high quality onsite service to achieve high customer satisfaction while meeting the organisation’s Revenue & KPI targets.

Key Responsibilities

• Carry out the survey, installation and commissioning of network installations
• Responsible for creation of risk assessments and method statement for network installations for Field Engineers, customers and landlords
• Deliver customer cabling solutions working to quality standards
• Follow clear network maintenance procedures completing planned preventative maintenance (PPM) and complete documentation to a high standard
• Correct use of service reporting tools (Salesforce, surveyor tool etc)
• Timely submission of service reports, stock returns (RFT and de-installation) and other requested documentation
• Support colleagues and customers with technical information through detailed written reports, right first time (RFT) reason codes, photographs and detailed and accurate system updates
• Understand, debug and rectify customer and network issues (faults). Covering an on-call rota to ensure customer SLA’s are met.
• Develop and maintain strong working relationships within the M247 network
• Co-operate with internal customers in order to ensure smooth and efficient processes and information flow
• Assist with implementation of improvements wherever identified through role
• Ensure escalation paths are followed and completed within a reasonable timeframe
• Responsible for maintaining the highest standards of housekeeping
• Take personal responsibility for health, safety and welfare of self, colleagues and general public.
• Maintain orderly conditions of company tools, vehicles and equipment as per policy and procedure
• Take personal responsibility for training records, vehicle licence, vehicle checks, inventory management of van stock, PPE inspections and other reasonable requests by M247
• Any other duties within the level of competence as requested by M247

Requirements

Key Personal Skills :

Key Technical Skills

Desirable but can be trained on :

Other information

Your package and perks

At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey :

Time to Unwind : Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.

Wellness First : Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.

Assured Care : Company Life Assurance offers security and peace of mind for you and your loved ones.

Plan Ahead : Our Company Pension Scheme lays the foundation for a strong financial future.

Learning Path : We support your professional growth by helping you attain relevant qualifications.

Family Matters : Enhanced Parental Leave ensures you never miss those important family moments.

Support System : The Employee Assistance Programme is here whenever you need a helping hand.

Ignite Your Potential : Our dynamic environment fuels growth and innovation.

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