Operations Lead

About

Operations Lead - Marketing agency, £50,000 – £65,000 - Hybrid – 2 days per week in Central London.

A growing marketing agency based in Central London seeks an Operations Lead to support the Founder with the smooth day-to-day running of the business, systems, processes, and resources.

We are looking for someone who thrives on keeping things running smoothly behind the scenes and has a knack for turning chaos into clarity.

This is a new role with genuine opportunities to progress to an Operations Manager role as the agency grows. You will work closely with the founder and leadership team, playing a key part in building the structure and strategy that supports long-term success and scalability.

What The Role Involves

• Providing day-to-day operational support to ensure the agency runs efficiently.
• Managing resources and costs across multichannel campaigns to support profitable growth.
• Identifying resource and skill gaps, reviewing team capabilities, and shaping resource plans to deliver excellent client work without overload.
• Tracking key performance data, utilization rates, project costs, and business performance metrics.
• Spotting operational issues early and implementing strategies to resolve them.
• Collaborating with the founder to reduce their workload and help drive the agency forward.

Experience / Skills Required

Previous agency-side experience in outsourced marketing, understanding agency operations, pace, and challenges. Commercially minded, confident with data-driven decision-making. Organized, resourceful, and comfortable balancing strategic and hands-on tasks. Enjoys building effective processes and challenging decisions for improvement.

The Role Offers

50,000 – £65,000 depending on experience. Hybrid setup – 2 days a week in Central London. An opportunity to shape the agency's future and grow into an Operations Manager role as the business scales.

This is an excellent opportunity for an experienced Operations lead eager to advance into management within a forward-thinking, employee-focused environment.

Nice-to-have skills

Work experience

Languages

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