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Senior Consumer Duty Manager

Senior Consumer Duty Manager

High Finance LimitedEssex, Essex, UK
30+ days ago
Job type
  • Full-time
Job description

A fast-growing, highly successful insurer based in Essex is currently seeking a Senior Customer Outcomes Manager.

The company work on a hybrid basis and it's anticipated you will spend one or two days a week in the office.

This is a high-profile, newly-created position within the organisation that will see you lead on, and champion, first line responsibility for ensuring good customer outcomes.

Key Responsibilities :

Lead First Line responsibility for Consumer duty and ensure compliance across the business :

  • Ensure compliance with the Consumer Duty outcomes and FCA cross cutting rules
  • Production of monthly Customer Outcome monitoring

Customer Committee :

  • Ensure all papers are submitted to a high quality and on time
  • Review and issue minutes
  • Action tracking
  • Challenge where appropriate

    • Drive tangible improvements for the customer by :

  • Developing positive relationships with outsource partners, working with them to ensure good customer outcomes
  • Developing appropriate Board level customer reporting which ensures that Board focuses on consumer outcomes
  • Work with stakeholders on product governance ensuring products and services are apt for target customers and provide value.

    • Work with Pricing teams to gather and analyse GIPP (general insurance pricing p...

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    Duty Manager • Essex, Essex, UK