Income and Tenancy Sustainment Lead

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• Babergh and Mid Suffolk District Councils - Ipswich, Suffolk IP1 2BX
• Full Time, 37 hours per week
• Permanent

Job Description

Full time, part time and job share opportunities will be considered.

What We Are Looking For

We are seeking a motivated and experienced Income and Tenancy Sustainment Lead to join our newly transformed Housing Management Service .

To be successful, you will share our values , commitment, and motivation to make a difference for our residents, clients, and communities.

About The Role

As Income and Tenancy Sustainment Lead , you will play a crucial role in driving forward our mission to enhance services for our council tenants.

Our service is making significant strides in improving tenant satisfaction and operational efficiency, and we are looking for a motivated leader to continue this momentum.

You will be at the forefront of implementing innovative strategies and initiatives that ensure compliance with legislative and regulatory requirements while fostering a culture of respect and fairness.

In this pivotal role, you will lead operational teams responsible for income collection, tenancy sustainment, and housing for older people. Your strategic vision and empathetic approach will be essential in achieving exceptional outcomes for our tenants and communities.

You will work closely with the Head of Housing Management to support the strategic direction of the housing service, ensuring that our tenants receive the highest level of care and service.

About You

We are seeking a senior professional with a proven track record in leading operational teams and driving service improvements. You will possess a deep understanding of housing management, including income collection, tenancy sustainment, and housing for older people.

Your strategic vision and empathetic approach will ensure compliance with legislative and regulatory requirements while achieving exceptional tenant satisfaction.

You will demonstrate significant achievements in maximising income collection, ensuring rent compliance, and setting service charges.

Your leadership and dedication will contribute to the overall success of our housing service, ensuring financial stability and compliance while making a real difference in the lives of our tenants.

If you are a motivational leader with a passion for enhancing community wellbeing and fostering a culture of respect and fairness, we invite you to apply for this pivotal role.

About Us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We provide homes and services to almost 7,000 council tenants across the districts.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits Of Working For Us

For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view ' The best things about working for Babergh and Mid Suffolk District Councils (youtube) ' to find out what our employees say about working for us.

Our ways of working :

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting).

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

If you wish to discuss this role in more detail, please contact Robert Longfoot, Head of Housing Management by emailing robert.longfoot@baberghmidsuffolk.gov.uk or by calling 01449 724930.

Please read the Job Description and Person Specification.pdf before applying for this job opportunity.

Closing date : 5pm, 26 May 2025

When applying, please ensure :

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About The Team

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the ‘Person specification ’ section of the (JD and PS)

Your statement should :

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