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Service Coordinator

Service Coordinator

ConcreteStoke-on-Trent, England, United Kingdom
4 days ago
Job type
  • Full-time
Job description

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We’re proud to be recruiting for a Service Coordinator to join our dedicated team. As a Service Coordinator, you will be working to deliver high-quality support. You’ll support customers who have complex needs and who are experiencing multiple disadvantages, including substance use, mental health, offending, and rough sleeping / homelessness. Reporting to the Support Team Leader, you will coordinate customer access to a wide range of services, and you will lead the design and delivery of a service coordination plan alongside the customer and other essential agencies.

Job requirements

  • Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.
  • Empower customers to regain independence and help them understand what it takes to manage their own tenancy.
  • Work closely with the multi-agency team and support network to strengthen support.
  • Develop and design tailored service / support plans.
  • Keep clear, accurate records and stay up to date on housing and safeguarding laws.
  • Organise and chair team meetings to provide an effective platform for communication.
  • Work alongside the Support Team Leader to promote Concrete’s services, build community relationships and monitor service impact.

What we’re looking for

  • Experience supporting adults with complex needs such as substance misuse, homelessness and ill mental health, or transferrable skills you can bring to the role.
  • Experience working with confidential and complex information, following data protection laws.
  • Genuine compassion for people affected by homelessness and an understanding of the barriers they face.
  • Have a basic understanding of all Microsoft applications including Outlook, Word, Excel and Access.
  • Advocacy skills and confidence to challenge decisions.
  • Great communication and problem-solving skills.
  • Ability to adapt and creatively overcome barriers.
  • Strong organisation and time management skills.
  • Be able to prioritise high-risk cases.
  • Full UK driving licence with own vehicle for work purposes.

    • We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.

    Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home.

    Please note, we will be interviewing as we go so the vacancy may close early.

    Stoke #StokeonTrent #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

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    Service Coordinator • Stoke-on-Trent, England, United Kingdom