1st Line Support Engineer

Join to apply for the 1st Line Support Engineer role at Firstcom Europe Ltd .

We are looking for an experienced IT Support Engineer to join our team.

The role involves handling initial inquiries and incidents reported by customers, troubleshooting, and resolving technical issues such as password resets, software installations, and providing support for software and hardware.

The successful applicant will have a good understanding of networking and Microsoft 365, along with strong communication and organizational skills.

The candidate should have a good working knowledge of the following areas :

• Microsoft 365 (Email, SharePoint, OneDrive)
• Active Directory
• DNS, DHCP, File & Print
• Windows 10 & 11 support
• Microsoft Office Applications

It would be advantageous to have knowledge in :

Company Benefits include : Pension, Free Parking, Simply Health, Life Insurance after 12 months, Bike-2-work Scheme, On-site Gym, Refreshment Facilities.

Holiday Entitlement : 25 Days (Pro-rated) plus Bank Holidays.

Job Type : Full-time, Permanent.

Salary : From £23,000 per year.

Schedule : Monday to Friday.

Work Location : In person.

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